Terms & Conditions

1. Privacy Policy

Last Updated: [Insert Date]

Stone & Bella (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.stoneandbella.com.

1. Information We Collect

We may collect:

Information You Provide

Name, email address, phone number
Shipping and billing addresses
Payment details (processed securely through Wix’s payment partners; we do not store card numbers)
Contact form submissions or newsletter sign-ups

Automatically Collected Information

IP address
Device type
Browsing data
Cookies and analytics tools used by Wix

2. How We Use Your Information

We use your information to:

Process and ship your orders
Improve website performance and user experience
Send updates, promotions, and marketing emails (you may unsubscribe at any time)
Respond to customer support requests
Prevent fraudulent transactions and protect site security

3. Sharing Your Information

We do not sell your personal information.

We may share information with:

Wix, for hosting and site operations
Payment processors (Wix Payments, PayPal, etc.)
Shipping carriers to deliver your orders
Email marketing tools for newsletters
Legal authorities, if required by law

4. Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but doing so may affect site functionality.

5. Data Security

Wix provides industry-standard security features.
We take reasonable steps to safeguard your information but cannot guarantee 100% internet security.

6. Your Rights

Depending on your location, you may request:

Access to your personal data
Correction or deletion
Opt-out of marketing emails
Limiting or restricting processing
Submit requests to hello@stoneandbella.com.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

8. Updates to This Policy

We may update this policy at any time. Changes will appear on this page with a revised date.

9. Contact Us

For privacy questions, contact:
hello@stoneandbella.com

2. Shipping Policy

Last Updated: {November 2025]

Thank you for shopping with Stone & Bella. Below is our shipping process and expectations.

Order Processing

Orders are prepared and shipped within 3–5 business days.
Orders placed on weekends or holidays begin processing the next business day.

Shipping Rates

Shipping rates are calculated at checkout based on:

Weight
Destination
Carrier rates

Free shipping may be offered during promotions or through email sign-ups.

Transit Times

Typical delivery times:

US Orders: 3–7 business days
Delays may occur due to weather, carrier volume, or holidays.

Tracking Information

A tracking number will be emailed once your order ships.
Please allow 24–48 hours for tracking updates.

Incorrect Address

We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately.

Lost, Stolen, or Delayed Packages

Once an order leaves our facility, the carrier assumes responsibility.
Stone & Bella is not liable for:

Lost packages
Stolen packages
Carrier delays
Misdelivered packages

If an issue occurs, contact the carrier directly.

Damaged Orders

If your order arrives damaged, email hello@stoneandbella.com within 48 hours with photos of:

The packaging
The product(s)
The damage

We will review and assist promptly.

3. Refund & Return Policy (Wix-Optimized)

Last Updated: November 2025

Due to the nature of skincare products, all sales are final for health and safety reasons.

Refunds & Exchanges

We do not offer:

Returns
Exchanges
Refunds

However, your satisfaction matters. If there is an issue with your order, please contact us.

Order Errors or Damaged Items

If you received the wrong product or your order arrived damaged:

Email hello@stoneandbella.com within 48 hours
Include your name, order number, and clear photos

We will review the situation and resolve it as appropriate.

Cancellations

Orders can only be canceled if they have not yet shipped.
Please email us as soon as possible if you need to request a cancellation.

4. Disclaimer

Last Updated: [Insert Date]

The information on this website is for general educational and informational purposes only.

Product Use Disclaimer

Stone & Bella products are for external use only.
Results may vary from person to person.
Customers are responsible for reviewing product ingredients for possible allergens.
Discontinue use if irritation occurs.
Consult a physician if you have sensitive skin, medical conditions, or concerns.

No Medical Claims

Stone & Bella does not claim to:

Diagnose
Treat
Cure
Prevent any disease or medical condition

Nothing on this site should be interpreted as medical advice.

Website Content

We strive for accuracy, but we do not guarantee the completeness, reliability, or accuracy of website content.
We may update product information, policies, or pricing at any time without notice.

5. FAQ Page

Below is a luxe, clean FAQ designed for your brand and ideal for Wix’s accordion layout.

Frequently Asked Questions

1. How long does it take to receive my order?

All orders ship within 3–5 business days. Transit time depends on your location and chosen carrier, typically 3–7 business days.

2. Are your products natural?

Yes. Stone & Bella formulas are botanical, small-batch, and crafted with pure ingredients free of parabens, sulfates, phthalates, and harsh synthetics.

3. Are your products safe for sensitive skin?

Many of our customers with sensitive skin enjoy our products, but results vary.
We recommend reviewing ingredient lists and performing a patch test.

4. Do you accept returns?

Due to the nature of skincare items, all sales are final.
If your order arrives damaged or incorrect, contact us within 48 hours.

5. Do you ship internationally?

Not at this time. We currently ship within the United States.

6. Can I modify or cancel my order?

Orders can only be canceled if they have not yet shipped.
Email us as soon as possible if you need assistance.

7. Do your products contain fragrance oils?

No, we use ethically sourced essential oils that align with our brand’s natural, elevated profile.

8. Where are Stone & Bella products made?

All products are handmade in small batches in the United States.

9. Do you offer wholesale or bridal gifting?

Yes! We offer curated luxury gifting for:

Bridal parties
Special events
Boutique retailers

Email hello@stoneandbella.com for inquiries.