Customer Care & Store Policies

Last updated: August 29, 2026

At Stone & Bella, every order is prepared with intention and carefully packaged to protect the quality of your products. The following policies explain what you can expect when shopping with us.

Shipping

Orders are generally prepared and shipped within 3–5 business days, excluding weekends and holidays. During product launches, sales or high-volume periods, processing may take slightly longer.

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow 24–48 hours for tracking updates to appear.

Stone & Bella currently ships within the United States only.

Incorrect Shipping Addresses

Please review your shipping address carefully before completing your order. If you notice an error, contact us immediately at hello@stoneandbella.com.

Once an order has shipped, we cannot guarantee that the address can be changed or the package recovered.

Lost, Stolen or Delayed Packages

Once a package has been transferred to the carrier, delivery timing and handling are outside our direct control. If tracking shows a delay, loss or misdelivery, please contact the carrier first and notify us at hello@stoneandbella.com so we can provide available order information and assist where reasonably possible.

Returns, Refunds and Exchanges

Because Stone & Bella products are personal-care items, we cannot accept returns or exchanges of opened or used products.

If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery at hello@stoneandbella.com. Please include:

• Your name

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will review the information and work to make the situation right through an appropriate replacement or refund when applicable.

Order Cancellations

Cancellation requests must be submitted before an order ships. Contact us as soon as possible at hello@stoneandbella.com. We cannot guarantee cancellation once order preparation has begun.

Product Information and Use

Stone & Bella products are handcrafted in small batches using botanical ingredients, mineral-rich salts and plant oils. Slight variations in color, scent or texture may occur and are a natural characteristic of small-batch products.

All products are intended for external use only. Review the complete ingredient list before use and perform a patch test when introducing a new product, particularly if you have sensitive skin or known allergies.

Avoid contact with the eyes. Discontinue use if irritation occurs. Keep products out of reach of children unless the product directions state otherwise.

The information provided on this website is intended for general educational and informational purposes. Stone & Bella products are not intended to diagnose, treat, cure or prevent any disease or medical condition. Product results and experiences may vary.

Product Care

Store products in a cool, dry place away from direct sunlight, excessive heat and moisture. Keep containers securely closed and avoid introducing water into scrubs, salts or other water-free formulas.

Natural separation may occur. Stir or gently shake the product as directed before use.

Discontinue use if you notice an unusual change in scent, color or texture.

Frequently Asked Questions

How long will it take to receive my order?

Orders generally ship within 3–5 business days. Delivery time after shipment depends on the carrier, destination and selected shipping method.

Are Stone & Bella products natural?

Stone & Bella products are handcrafted with thoughtfully selected botanicals, mineral-rich salts and nourishing plant oils. Complete ingredient information is provided on each product page and package.

Can I use the products on sensitive skin?

Individual sensitivities vary. Review the complete ingredient list and perform a patch test before regular use. Discontinue use if irritation occurs and consult a qualified healthcare professional if you have specific skin conditions or concerns.

Do your products contain fragrance oils?

Stone & Bella formulas use essential oils selected to complement each product’s sensory experience. Review the individual product ingredient list before purchasing if you have fragrance sensitivities or allergies.

Where are Stone & Bella products made?

Our products are handcrafted in small batches in the United States.

Do you offer bridal, event or corporate gifting?

Yes. Stone & Bella offers thoughtfully curated gifting for bridal parties, special events and select business occasions. Contact hello@stoneandbella.com to discuss availability and order requirements.

Do you offer wholesale?

Select wholesale partnerships may be available. Please contact hello@stoneandbella.com with information about your business and the products you are interested in carrying.

How can I receive 10% off my first purchase?

Join the Stone & Bella email list to receive 10% off your first eligible purchase, along with product updates and early access to special releases.

Contact Us

For product questions, order assistance or general inquiries, contact:

hello@stoneandbella.com

We aim to respond within 2 business days.